At Toyota our personnel manage the design, development and support of business solutions on which the business depends every day. We work with the business and technology groups to manage the process of supporting existing applications and developing new applications to leverage the value of the data and applications to the business.
ISG have been working closely with Toyota Motor Corporation Australia since 2001 in order to assist with the development and support of a wide range of applications for the Sales & Marketing, Company Fleet, Human Resources, and Finance divisions. ISG's Collaborative Project Management solution is build around the Serena technologies to provide visibility into current status, management of documentation, and electronic sign-off and acceptance of phase deliverables.
Initially ISG were involved in the project management and design of a large number of customised developed database and .Net applications for Toyota. A number of these applications involved complex web-service messaging and interfaces to both SAP R/3 and Lotus Notes applications. In 2003 ISG entered into a formal SLA for support of these applications and selected Serena IT Governance technologies to provide the required systems to manage the required developments and providing reporting against the SLA.
A Collaborative Project Management solution has been built for Toyota around the Serena technologies to provide visibility into current status, management of documentation, and electronic sign-off and acceptance of phase deliverables. The CPM environment provides up-to-date information into the current status of projects, management of documentation, and electronic sign-off and acceptance of phase deliverables. The ISG Collaborative Project Management system provides for this by enabling Toyota project managers to participate in real-time project workflow, notification, escalation, and sign-off for ISG projects.
ISG currently manage development of applications and the associated development, QA, and Production environments for the running of the applications. Serena technologies are used to provide a comprehensive audit trail of changes to applications, management of new projects, resourcing and reporting of all support and development projects via Mariner PPM, and management of movement of objects between technical environments.