ISG provides support across Australia for the full range of Serena IT Governance & Change Management technologies. A comprehensive range of solutions are provided enabling organisations to implement IT Service Management solutions that integrate, monitor and display activities and incidents as they occur within the organisation. 
Serena Process Automation & Workflow:
- Automate and Enforce Processes
- Collaborate to Bring Together People, Process & Systems
- Fully Document & Automate Audit Trail
- Generate Reporting & Metrics.
Serena Application Lifecycle Management (ALM)
Solutions designed to make your local and globally-distributed development teams more efficient, encompassing traditional and agile development methodologies across mainframe and distributed platforms.
Serena Project and Portfolio  Management
Assists you to accurately answer three fundamental business questions about your projects:
- What work is going on in my organization?
- Who is working on what projects?
- How much is it costing me
Serena enables you to build IT Service management systems that provide visibility across the organisation to help you manage IT services incidents and events as they occur and provide immediate feedback to your business customers.
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